Introduction

Welcome to Cashmatrix. This Cookie Policy explains how Asset Matrix Microfinance Bank Limited ("Cashmatrix", "We", "Us", or "Our") uses cookies and similar tracking technologies when you visit our website, mobile application, or any of our digital platforms (collectively, "the Platform").

We are committed to being transparent about the technologies we use and providing you with the knowledge and tools to make informed decisions about how your data is collected and used while browsing our Platform.

This Cookie Policy should be read alongside our Privacy Policy, which explains how we use and protect your personal information. By continuing to use our Platform, you acknowledge that you have read and understood this Cookie Policy.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to the owners of the website.

Cookies allow a website to recognize your device and remember if you have been to the website before. They can be used to store your preferences, analyze how the website is used, and sometimes to deliver personalized content or advertisements.

Cookies can be "first-party" cookies (set by the website you are visiting) or "third-party" cookies (set by a different website through the one you are visiting). They can also be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

Who We Are & How to Contact Us

Cashmatrix is a digital banking platform offering savings, investments, bill payments, fund transfers, card services, and POS services. We are licensed by the Central Bank of Nigeria (CBN) and insured by the Nigeria Deposit Insurance Corporation (NDIC).

If you have any questions or complaints about this Cookie Policy or our use of cookies, please contact us at:

Email: hello@cashmatrix.ng

You may also contact us at our registered office address in Nigeria.

Types of Cookies We Use

We use the following types of cookies on our Platform:

Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable core functionality such as security, network management, and account access. You may not opt out of these cookies as the website cannot function properly without them.

Functional Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Analytics/Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages. These cookies do not collect information that identifies a visitor; all information is aggregated and anonymous.

Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Categories of Cookies

Below is a detailed breakdown of the specific cookies we use and their purposes:

Session Cookies: These are temporary cookies that exist only while your browser is open. They are deleted automatically once you close your browser. We use session cookies to maintain your session as you navigate through our Platform.

Persistent Cookies: These remain on your device after you close your browser until you delete them or they expire. We use persistent cookies to remember your preferences for future visits and to analyze usage patterns over time.

First-Party Cookies: These are set directly by Cashmatrix and can only be read by our website. They are primarily used for technical functionality and analytics.

Third-Party Cookies: These are set by third-party service providers we work with, such as analytics providers (e.g., Google Analytics) and advertising partners. These cookies may collect data about your online activities across websites and applications.

How We Use Cookies

We use cookies for the following purposes:

To provide and maintain our services, ensuring our website functions correctly and securely.

To remember your preferences and settings, such as language, theme, and login information, so you don't have to re-enter them each time you visit.

To analyze how our website is used, including tracking page views, traffic sources, and user behavior patterns, which helps us improve our Platform.

To detect and prevent fraud, unauthorized access, and other security threats to protect you and our Platform.

To personalize your experience by delivering content and features relevant to your interests and usage patterns.

To measure the effectiveness of our marketing campaigns and understand how users find and interact with our Platform.

To comply with legal and regulatory obligations, including AML/CFT requirements and data protection laws.

Third-Party Cookies

In some cases, we use cookies set by trusted third parties. The following third parties may place cookies on your device when you use our Platform:

Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics generates statistical and other information about website use by means of cookies. The information generated is used to create reports about the use of our website. Google's privacy policy is available at https://policies.google.com/privacy.

Payment Processors: Our payment partners may set cookies to facilitate secure transactions and prevent fraud.

Social Media Platforms: If you use social media login features or share content from our Platform, those platforms may set cookies on your device.

We do not control the use of cookies by these third parties and are not responsible for their practices. We encourage you to review the privacy policies of these third parties for more information about their use of cookies.

Cookie Duration

Cookies on our Platform have different durations depending on their purpose:

Session Cookies: These are temporary and are deleted from your device once you close your web browser. They are used to maintain your session state while you are actively browsing our Platform.

Persistent Cookies: These remain on your device for a predetermined period (typically ranging from a few days to several years) or until you manually delete them. The specific duration depends on the purpose of each cookie.

We regularly review the duration of our cookies and ensure they are not kept longer than necessary for the purposes for which they are collected.

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences in the following ways:

Cookie Consent Banner: When you first visit our website, you will see a cookie consent banner that allows you to accept all cookies, reject all cookies, or customize your preferences. You can change your preferences at any time by clicking the cookie settings link in our website footer.

Browser Settings: Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. You can set your browser to reject all or some cookies, or to alert you when a website attempts to place cookies on your device.

Opt-Out Links: For third-party cookies, you can often opt out through the respective third party's website or through industry opt-out platforms such as the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI).

How to Disable Cookies via Browser Settings

You can disable cookies by adjusting your browser settings. The following links provide information on how to manage cookies in common browsers:

Google Chrome: https://support.google.com/chrome/answer/95647

Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/manage-cookies-in-microsoft-edge-168dab11-0753-043d-7c16-ede5947fc64d

Please note that disabling cookies may affect the functionality of our website. Certain features may not work properly or may be unavailable if cookies are disabled.

Impact of Disabling Cookies

If you choose to disable or reject cookies, the following impacts may occur:

You may need to re-enter your login credentials each time you visit our Platform, as we will not be able to remember your session.

Some personalized features and services may not be available or may not function correctly.

Your experience on our website may be less tailored to your preferences and usage patterns.

We may not be able to remember your cookie consent preferences, and you may see the cookie consent banner repeatedly.

Certain security features that rely on cookies may be limited, potentially affecting your account security.

However, you will still be able to browse our website and access core information about our products and services.

Data Protection & Cookies

In accordance with the Nigeria Data Protection Act 2023 (NDPA), we ensure that any personal data collected through cookies is processed lawfully, fairly, and transparently.

Where cookies collect personal data, we process such data in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate technical and organizational measures to protect the data collected through cookies.

You have the right to access, rectify, or erase any personal data collected through cookies, as outlined in our Privacy Policy and the NDPA.

We ensure that any third-party cookies used on our Platform comply with applicable data protection regulations and that appropriate data processing agreements are in place.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make material changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and similar technologies.

If we make significant changes to this Cookie Policy, we may notify you through our website, email, or other communication channels. Your continued use of our Platform after any changes constitutes your acceptance of the updated Cookie Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us at:

Email: hello@cashmatrix.ng

We will acknowledge receipt of your inquiry within 24 hours and aim to resolve it within 14 business days.

You may also contact us at our registered office address in Nigeria. For data protection concerns, you may contact the Nigeria Data Protection Commission (NDPC) at info@ndpc.gov.ng.