How Can We Help?
Search our help center or browse the topics below to find the answers you need.
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What can we help you with?
Personal
Help with your Cashmatrix wallet — sending money to any bank, receiving payments, buying airtime and data, paying bills, managing your cards and savings, and keeping your account secure.
Browse 10 categoriesBusiness
Help running your business — collecting payments from customers, processing payouts, managing POS terminals, generating invoices, and tracking your revenue analytics.
Browse 10 categoriesBrowse personal topics
Getting Started
Create your Cashmatrix account, set up your PIN, learn the basics of your wallet, understand verification tiers, and get started with secure mobile banking today.
4 articlesSend & Receive
Transfer money to any bank, receive payments instantly, check transaction history, and manage your daily transfers with low fees and high limits.
4 articlesBills & Airtime
Pay your electricity, water, and waste bills, buy airtime and data for all networks, subscribe to cable TV, and manage all your recurring payments in one place.
4 articlesAccount & Security
Protect your wallet with PIN setup, biometrics, two-factor authentication, security tips, and steps to take if your device is lost or stolen.
4 articlesCards & Virtual Cards
Request a physical debit card, create virtual cards for online payments, set spending limits, block or unblock your card instantly, and manage all your card settings.
4 articlesSavings & Investments
Open a savings goal, grow your money with fixed deposits and investment options, and understand how interest works on your savings.
4 articlesBrowse business topics
Getting Started
Sign up for a business account, set your PIN, create your first business profile, add team members with custom roles, and get started with Cashmatrix for Business.
4 articlesPOS & Terminals
Set up your POS terminal, link it to your business wallet, monitor daily transactions, and troubleshoot common terminal issues.
4 articlesPayouts & Transfers
Send money from your business wallet, process bulk payouts, transfer to team members, and manage your payout schedule.
4 articlesInvoices & Payments
Create and send invoices to customers, collect payments securely, and track payment status in real time.
4 articlesVirtual Accounts
Create dedicated virtual accounts to receive payments from customers, and manage account numbers for different purposes.
4 articlesCards
Issue virtual debit cards for your business operations, fund cards from your wallet, set per-card spending limits, freeze or unfreeze cards instantly, and manage access for team members.
4 articlesStill need help?
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