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CASHMATRIX

Smart Finance. Better Growth.

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Help Center/PERSONAL

Your Cashmatrix wallet — send, spend, save and more.

Help with your Cashmatrix wallet — sending money to any bank, receiving payments, buying airtime and data, paying bills, managing your cards and savings, and keeping your account secure.

ALL PERSONAL TOPICS

All personal topics

Getting Started

Create your Cashmatrix account, set up your PIN, learn the basics of your wallet, understand verification tiers, and get started with secure mobile banking today.

Send & Receive

Transfer money to any bank, receive payments instantly, check transaction history, and manage your daily transfers with low fees and high limits.

Bills & Airtime

Pay your electricity, water, and waste bills, buy airtime and data for all networks, subscribe to cable TV, and manage all your recurring payments in one place.

Account & Security

Protect your wallet with PIN setup, biometrics, two-factor authentication, security tips, and steps to take if your device is lost or stolen.

Cards & Virtual Cards

Request a physical debit card, create virtual cards for online payments, set spending limits, block or unblock your card instantly, and manage all your card settings.

Savings & Investments

Open a savings goal, grow your money with fixed deposits and investment options, and understand how interest works on your savings.

Fees & Limits

Understand transfer fees, airtime charges, card usage fees, stamp duty, and your account transaction limits across all tiers.

Notifications & Alerts

Control your push notifications, SMS alerts, and email preferences, and learn what each type of alert means.

Profile & Settings

Update your personal information, change your password, manage your preferences, and customize your Cashmatrix experience.

Troubleshooting

Fix common issues with OTPs, sign-in problems, failed transactions, app crashes, and other technical difficulties you may encounter.

POPULAR ARTICLES

Popular articles

How do I create a Cashmatrix account?

Download the Cashmatrix app from Google Play Store or Apple App Store. Tap 'Sign Up', enter your phone number, and follo...

What documents do I need?

All you need is your Bank Verification Number (BVN). If you don't have a BVN, you can use your National Identification N...

What types of accounts are available?

Tier 1 (BVN only): ₦50,000 min withdrawal. Tier 2 (BVN + ID + passport): ₦250,000. Tier 3 (BVN + ID + passport + utility...

Is my money safe with Cashmatrix?

Yes. Cashmatrix is a licensed microfinance bank regulated by the Central Bank of Nigeria. We use bank-level encryption t...

How do I send money?

Open the app, tap 'Send Money', enter the recipient's account number or phone number, enter the amount, review the detai...

How do I receive money?

Share your Cashmatrix account number with the sender. You can find it on your dashboard. Money sent to your account is c...

Still need help?

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MasterYourMoneywithCashmatrix

Don't just leave your money sitting there, Enjoy lightning-fast payments, zero transaction limits and watch your savings grow with unbeatable interest rates on Cashmatrix

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Cashmatrix is the digital product of Asset Matrix Microfinance Bank Limited (RC 836197).

AssetMatrix Microfinance Bank Limited is Licensed by Central Bank of Nigeria, and all deposits are insured by Nigeria Deposit Insurance Corporation (NDIC).

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