Account & Security
Protect your wallet with PIN setup, biometrics, two-factor authentication, security tips, and steps to take if your device is lost or stolen.
4 articles4 ARTICLES
How do I reset my password?
On the login screen, tap 'Forgot Password'. Enter your registered phone number, verify with the OTP, and create a new pa...
How do I change my PIN?
Go to Settings > Security > Change PIN. Enter your current PIN, then enter and confirm your new PIN. You'll receive a co...
What if my phone is stolen?
Immediately call +234 704 648 8013 to lock your account. You can also email hello@cashmatrix.ng. Once locked, no transac...
How do I enable two-factor authentication?
Go to Settings > Security > Two-Factor Authentication. Toggle it on and choose your preferred method (SMS OTP or email)....