If a settlement is delayed, here's what to do.

Settlement timelines

| Option | Expected time |

|--------|--------------|

| Instant | Within minutes |

| Same-day | By 6 PM daily |

| Next-day | By 10 AM next day |

Step 1: Check the status

1. Go to Business > Settlements.
2. Find the settlement in question.
3. Check the status:

• Pending: Still being processed
• Completed: Funds have been sent to your bank
• Failed: Settlement failed and funds are in your wallet

Step 2: Wait

• Instant settlements: Wait 15 minutes
• Same-day settlements: Wait until 6 PM
• Next-day settlements: Wait until 10 AM the next day

Step 3: Check your bank

• If the status is Completed, check your bank account.
• The funds may be pending in your bank.
• Contact your bank if the funds don't appear after 24 hours.

Step 4: Contact support

If the settlement is overdue:

1. Email hello@cashmatrix.ng with:

• Your business name
• The settlement date
• The settlement amount
• The settlement ID (from the app)

1. We'll investigate and resolve the issue.

Tip: Most delays are caused by bank processing times. Check with your bank before contacting support.

Need a hand? Email hello@cashmatrix.ng.