I'm not receiving alerts
Check your notification settings in the app. Ensure your phone number and email are verified. Check your phone's do-not-disturb settings. If issues pe...
Last updated August 5, 2026
If you're not receiving alerts, try these troubleshooting steps.
Step 1: Check notification settings
- Go to Settings > Notifications.
- Make sure the relevant notification types are toggled on.
- Make sure the relevant channels (push, SMS, email) are enabled.
Step 2: Check your phone settings
- Push notifications: Ensure Cashmatrix is allowed to send notifications in your phone settings.
- Do Not Disturb: Make sure DND is off or Cashmatrix is exempt.
- App permissions: Ensure the app has permission to send notifications.
Step 3: Check your contact information
- Go to Settings > Profile.
- Verify your phone number is correct and active.
- Verify your email address is correct.
Step 4: Check network
- SMS alerts require network signal.
- Push notifications require internet connection (Wi-Fi or mobile data).
- Email alerts require internet connection.
Step 5: Test
- Make a small transaction (e.g., ₦100 airtime purchase).
- Check if you receive the alert.
If nothing works
Contact support at hello@cashmatrix.ng with:
- Your account phone number
- The type of alert you're missing
- A screenshot of your notification settings
We'll investigate and resolve the issue.
Tip: If SMS alerts aren't arriving, try switching to push notifications for instant delivery.
Need a hand? Email hello@cashmatrix.ng.