Troubleshooting
Fix common issues with OTPs, sign-in problems, failed transactions, app crashes, and other technical difficulties you may encounter.
4 articles4 ARTICLES
I'm not receiving OTPs
Check that your phone has network signal. Ensure your number is correctly registered. Try the 'Call Me Instead' option. ...
My transaction failed but money was deducted
Failed transactions are usually reversed within 15 minutes. Check your transaction history for the status. If the money ...
The app is crashing or freezing
Force close the app and reopen it. Clear the app cache from your phone settings. Ensure you're running the latest versio...
I'm locked out of my account
After 5 failed login attempts, your account is temporarily locked for 30 minutes. Wait and try again. If you've forgotte...