If your POS device isn't connecting, try these troubleshooting steps.

Step 1: Check your connection

• Wi-Fi: Make sure you're connected to a working Wi-Fi network.
• SIM card: Make sure your SIM has active data and is properly inserted.

Step 2: Restart the device

1. Press and hold the power button.
2. Select Restart or Power Off.
3. Wait 10 seconds, then power on again.

Step 3: Reset network settings

1. Go to Settings > Network.
2. Tap Reset Connection.
3. Wait for the device to reconnect.

Step 4: Check signal strength

• Look at the signal bars on the top of the screen.
• If signal is weak, move to a location with better coverage.
• Try switching between Wi-Fi and mobile data.

Step 5: Test connectivity

1. Go to Settings > Network > Test Connection.
2. The device will attempt to connect to our servers.
3. If it fails, note the error message.

If nothing works

Contact support at hello@cashmatrix.ng with:

• Your device serial number
• The error message (if any)
• Your location
• Steps you've already tried

We'll arrange a device swap if necessary.

Tip: Keep your SIM card's data plan active to avoid connection issues.

Need a hand? Email hello@cashmatrix.ng.