You can request account deletion, but there are important requirements.

Requirements before deletion

• Zero wallet balance
• No active savings goals (all goals must be matured and withdrawn)
• No active investments (all investments must be matured)
• No pending transactions
• No active cards (all cards must be blocked/returned)

How to request deletion

1. Go to Settings > Account > Delete Account.
2. Review the requirements checklist.
3. If all requirements are met, tap Request Deletion.
4. You'll receive a confirmation email.
5. Click the link in the email to confirm deletion.

What happens after deletion

• Your account is permanently deleted within 7 business days.
• All your data is irreversibly removed from our systems.
• You will not be able to recover your account or transaction history.
• Any remaining balance will be forfeited.

Cancellation

• You can cancel the deletion request within 7 days by contacting support.
• After 7 days, the deletion is permanent and irreversible.

Important: Account deletion is irreversible. Make sure you've downloaded any transaction records you need before requesting deletion.

Need a hand? Email hello@cashmatrix.ng.