If the app is crashing or freezing, try these troubleshooting steps.

Step 1: Force close and reopen

• Android: Go to Settings > Apps > Cashmatrix > Force Stop. Then reopen the app.
• iOS: Swipe up from the bottom (or double-press Home), swipe the Cashmatrix app up to close it, then reopen.

Step 2: Clear the app cache

• Android: Go to Settings > Apps > Cashmatrix > Storage > Clear Cache.
• iOS: Delete and reinstall the app (iOS doesn't have a separate cache clear option).

Step 3: Update the app

• Go to Google Play Store or App Store.
• Search for Cashmatrix.
• If an update is available, tap Update.

Step 4: Check your phone

• Make sure your phone has enough storage space (at least 500MB free).
• Close other background apps to free up memory.
• Restart your phone.

Step 5: Reinstall the app

If the above steps don't work:

1. Uninstall the Cashmatrix app.
2. Restart your phone.
3. Reinstall the app from Google Play Store or App Store.
4. Log in with your phone number and PIN.

If the issue persists

Contact support at hello@cashmatrix.ng with:

• Your phone model and OS version
• The app version you're using
• A description of the issue (when it crashes, what you were doing)

We'll investigate and provide a fix.

Tip: Keep your app updated to the latest version to avoid known bugs and crashes.

Need a hand? Email hello@cashmatrix.ng.