Your account is temporarily locked after multiple failed login attempts.

Why your account is locked

• 5 failed login attempts triggers a temporary lock
• The lock lasts for 30 minutes
• This is a security measure to protect your account

What to do

Option 1: Wait and try again

1. Wait 30 minutes from the time of the lock.
2. Try logging in again with your correct PIN.
3. If successful, your account is unlocked.

Option 2: Reset your password

If you've forgotten your password:

1. On the login screen, tap Forgot Password.
2. Enter your registered phone number.
3. Enter the OTP sent to your phone.
4. Create a new password.
5. Log in with your new password.

Option 3: Contact support

If you're still locked out after 30 minutes:

1. Email hello@cashmatrix.ng with:

• Your registered phone number
• Your full name
• A description of the issue

1. We'll verify your identity and unlock your account.

Preventive tips

• Save your PIN in a secure location (not on your phone).
• Enable biometric authentication for easier login.
• Use two-factor authentication for extra security.

Tip: If you're locked out repeatedly, it may be a sign that someone is trying to access your account. Enable two-factor authentication immediately.

Need a hand? Email hello@cashmatrix.ng.