If you're not receiving OTPs, try these troubleshooting steps.

Step 1: Check your phone

• Make sure your phone has network signal.
• Check that your phone number is correctly registered with your network provider.
• Make sure your phone isn't in Airplane Mode or Do Not Disturb mode.

Step 2: Check your number

• Verify your phone number in Settings > Profile.
• Make sure the number matches your registered mobile number.

Step 3: Try alternatives

• Tap Resend OTP to get a new code.
• Tap Call Me Instead to receive the OTP via phone call.
• If available, try Email OTP instead of SMS.

Step 4: Check your inbox

• OTPs are sent from a short code (not a regular phone number).
• Check your message inbox for the OTP.
• If you have multiple SIM cards, check the SIM registered with Cashmatrix.

Step 5: Contact support

If nothing works:

1. Email hello@cashmatrix.ng with:

• Your registered phone number
• The transaction you were trying to complete
• The time of the attempt

1. We'll investigate and resolve the issue.

Tip: If you recently changed your SIM card, make sure your number is still registered with Cashmatrix.

Need a hand? Email hello@cashmatrix.ng.